Store Policies :)

Where do we ship to?

We are happy to announce that we ship worldwide!  

 

Where are we located?

We operate out of a tiny office in Virginia Beach, VA, however, our clothing is globally sourced and in order to pass savings on to customers, our clothing ships from our overseas distribution warehouse.

 

Return Policy:

If you'd like to return your items (within 14 days from the date of purchase) you may do so for a store credit (valid for 6 months). The customer is required to pay return shipping fees and they are nonrefundable. Please note, in order to qualify for a full refund, items must be unused, with tags, and in original packaging. We have the right to deny returns that do not comply with our return policy.  For additional information, please see 'Policies' page.

Store credits will be processed within 3-7 business days (excluding weekends and bank holidays) after we receive your return.  

*Certain items are not eligible for refund for hygienic reasons.  

  • Swimwear, beanies/winter hats, headbands, socks.

 

Issues with an item?

We are here to help! Don't worry! When contacting us please include your order number, item name, and send clear photos of the item to thetinyhipstercustomerservice@gmail.com. 
We want to make sure our customers are satisfied and we will try our best to ensure that! Please contact us with any other concerns :)

 

Why did some of my items arrive separately?

Since our clothes are sourced from the best coolest kid, friendly designers all over the world, in some instances your items can ship separately and will arrive in separate packaging.  

How long will my order take to arrive?

US 12-20 days

CANADA 16-26 days

ALL OTHER COUNTRIES  20-40 days

Where is my tracking number?

No worries, our customer support team is here to help! After checking your spam folder,  please contact us at thetinyhipstercustomerservice@gmail.com and we will happily assist you with getting updated tracking information.

 

How should I wash The Tiny Hipster Clothing?

Items with screen printing, sequins, and/or glitters should be washed as followed:

  • Fill a large basin, tub, or sink with lukewarm water
  • Stir in a mild detergent (not a “detergent soap” — use plain detergent, otherwise some garments will get soap stains)
  • Gently submerge your garments and then swish them slowly from side to side for about five minutes.
  • Rinse with cool water and allow to air dry 

Change / Order Cancellation Policy

  • Request of size, color, or address change must be done within 6 hours of order confirmation. Cancellation of orders are honored within 6 hours of the transaction.

Lost in Transit/USPS

  • If your item is lost in transit you must contact the courier to find out what happened with your package.

 

 

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